Z Baje Privacy Policy — How We Protect Your Information

1 Introduction & Scope

Welcome to z baje. This Privacy Policy applies to the z baje gaming platform and all its members and visitors. By using our website, opening an account, or accessing any of our services, you are considered to have accepted this Privacy Policy.

We understand that your personal information is a highly sensitive matter. That's why z baje has established a clear and transparent Privacy Policy from the outset, so you always know how your data is being used. Our goal is to provide you with a safe, trustworthy, and enjoyable gaming experience — and protecting your information is essential to that.

This policy applies to all z baje digital platforms — the website, mobile app, and any other channel through which you access z baje's services. If for any reason you do not agree with this policy, please contact our support team — we are always ready to address your concerns.

2 What Data Is Collected

Z baje collects only the information needed to deliver our services, keep accounts secure, and meet legal obligations. We never collect unnecessary or excessive data.

Below is a detailed breakdown of the types of information we collect:

If you contact us via live chat or email, those conversations may also be recorded — primarily for quality improvement and dispute resolution purposes.

3 How Your Information Is Used

Z baje uses your information only for defined and legitimate purposes. No data is ever used without your knowledge or consent.

How we use your information:

• Account Management: For registration, login, password recovery, and account verification
• Payment Processing: To successfully process deposits and withdrawals
• Customer Support: For the prompt resolution of your questions, complaints, or requests
• Ensuring Security: To prevent fraud, money laundering, and unauthorised account access
• Legal Obligations: To meet regulatory authority requirements
• Service Improvement: To personalize and further improve your experience
• Promotional Communications: To inform you about offers and bonuses, only with your consent

4 Cookie Policy

The z baje website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain your login session and keep the platform secure — without these, the platform cannot function
• Functional Cookies: To remember your language, theme, and preference settings
• Analytics Cookies: To understand which pages are used most — fully anonymous data
• Marketing Cookies: To show you relevant offers, only with your consent

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5 Sharing Information with Third Parties

Z baje never sells your data. However, in the specific circumstances outlined below, limited information may be shared with third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary to process transactions
• Identity Verification Services: With an authorized provider to complete the KYC process
• Government Authorities: To comply with legal obligations or court orders
• Audit & Compliance: During routine reviews by the licensing authority
• Fraud Prevention Organisations: To investigate suspicious activity

Before sharing your information with any third party, we ensure they meet the same standards of privacy and data protection that we uphold. They are not permitted to use your information for any purpose beyond our instructions.

6 How Long Your Data Is Retained

Z baje retains your information only for as long as necessary. Your profile data is kept for the duration your account remains active.

Retention periods by data type:

• Account Information: Up to 5 years after account closure (as required by law)
• Transaction Records: 7 years (in accordance with financial regulatory requirements)
• Customer Support Conversations: 2 Years
• Cookie & Session Data: Upon session end or a maximum of 30 days
• Marketing Consent Records: Up to 3 years after opt-out

Once the designated retention period expires, your data is securely deleted or anonymised so that you can no longer be identified in any way.

7 Your Rights Over Your Information

Z baje believes your data belongs to you. That's why we are committed to giving you full control over your information.

Rights you can exercise:

• Right to Access: You can request to see what information we hold about you
• Right to Rectification: You may request corrections to any inaccurate or outdated information
• Right to Erasure: You may request deletion of your data under certain circumstances
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted
• Right to Data Portability: You can receive a copy of your data in an easily readable format
• Right to Object: You can object to your data being used for marketing or profiling

To exercise any of your rights, please contact our support team. We will respond to your request within 30 days.

8 Child Protection

Z baje strictly does not provide services to anyone under 18. Our platform is designed exclusively for adults, and we do not knowingly collect or process any data from minors.

Our measures to protect children:

• Age verification is mandatory at the time of registration
• Additional identity documents may be requested in suspicious cases
• If a minor is found to have registered, their account will be closed immediately
• Any data collected from minors will be deleted immediately

If you suspect a minor is using z baje, please notify our support team immediately. We will take prompt action.

9 Data Security Measures

Z baje applies industry-leading technology and practices to protect your data. Our security measures are multi-layered and reviewed on a regular basis.

Our Technical Security Measures:

• 256-bit SSL/TLS Encryption: Bank-grade encryption on all data transmissions
• Firewall & DDoS Protection: To prevent unauthorized access and attacks
• Two-Factor Authentication (2FA): An additional layer of security for account login
• Regular Security Audits: Regular audits conducted by independent third parties
• Data Backup: Secure and encrypted backup systems
• Access Control: Only authorized personnel are permitted to access data on a need-to-know basis

Please note that no data transmission over the internet can be guaranteed to be 100% secure. You also have a role to play — such as using a strong password and never sharing your login credentials with anyone.

10 Changes to the Privacy Policy

Z baje may update this Privacy Policy from time to time. Changes may occur due to service updates, new legal requirements, or technological developments.

What We Do When Changes Are Made:

• The "Last Updated" date at the top of the page will be revised
• For major changes, a notification will be sent to your registered email address
• Any significant changes will be clearly notified on the platform
• Continued use of the platform after any changes indicates acceptance of the updated policy

We always recommend visiting this page regularly to stay informed of any changes. If you have any questions, our support team is always ready to help.

11 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to respond to all your enquiries.

Your privacy genuinely matters to us. At z baje, you're not just opening a gaming account — you're joining a trusted community where protecting your information is our highest priority.